Careers at yourtown

Investigator- Quality and Review

Job no: 492860
Work type: Permanent (Part-Time)
Location: Milton
Categories: Business Support, Compliance & Risk

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services, parent education and specialist accommodation for families. At yourtown you will be part of the solution.

Reporting to the Clinical Governance Specialist, the newly created role of Investigator – Quality and Review will conduct file audits and investigations in relation to critical incidents, privacy/data breaches and complaints related to children, young people and adults at risk. Working in collaboration with multiple stakeholders you will:

• Manage an active caseload of client incident investigations, including reviews of critical incidents and non-major impact incidents, claims of privacy/data breaches and complaints
• Prepare and present investigation strategies and proposed lines of enquiry
• Conduct investigations including critical analysis, interviewing, planning and applying relevant legislation or policy
• Prepare incident reports and recommendations for the Clinical Governance Review Panel
• Provide recommendations on continuous improvement strategies and procedural processes
• Undertake client/program file audits
• Work closely with program managers and senior managers

About you

You will be interested in program improvement and will be someone who thinks systemically and revels in the details. In addition, you will be able to demonstrate:

• Experience investigating complex cases, in a clinical environment
• University level qualifications with at least 5 years’ experience in a similar role and/or experience working in direct client practice, program lead or related position in the Human Services Sector
• Experience conducting client incident investigations, including interviewing, critical analysis, report writing and ability to undertake a transparent and thorough investigation process
• Understanding of child protection, safeguarding and duty of care procedures and reportable conduct obligations
• High level interpersonal skills and experience communicating complex matters to a variety of audiences and across multiple digital media platforms

This is a permanent part time position, 22.8 hours per week.

If you are looking for an opportunity where you can be innovative, drive change and have a positive impact on the lives of young people we would love to hear from you. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact: Marnie Elliot – Talent Acquisition Specialist on 0434 609 384

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description


Advertised: E. Australia Standard Time
Applications close:

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