Careers at yourtown

Kids Helpline Team Leader

Job no: 494144
Work type: Permanent (Full-Time)
Location: Blacktown
Categories: Counselling & Psychology, Management

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown.

your opportunity

Based at Blacktown and working with the Virtual Services team, this role has responsibility for providing values-based leadership, line management and practice guidance to a team of Kids Helpline Counsellors, with a focus on achieving excellence in client support and outcomes in line with yourtown mission, vision, and values.

Your role will include:

• Lead, coach and inspire an engaged and high performing team to achieve quality outcomes for clients
• Role model and uphold yourtown values and behaviours
• Nurture a healthy culture that contributes to a safe, cohesive and rewarding workplace
• Foster continual team development and growth
• Ensure direct reports meet or exceed set objectives, performance KPI targets and professional practice competencies
• Collaborate with practitioners, shift supervisors, practice supervisors and the client, to achieve positive outcomes, client self-efficacy, wellbeing and safety
• Support practitioners through non-urgent debriefing, case reviews, client safety discussions and regular meeting

what we are looking for

We’re looking for people who authentically live our values. People who show up every day for young people, and for each other. People who are passionate about growing and developing their own and others skills to support young people.

You will bring:

• passion, commitment and belief in young people
• tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years practice experience
• ability to work flexible hours between 7am – 8pm Mon – Fri to align with and support team members
• demonstrated leadership abilities to lead, manage, support and coach an effective team to achieve performance and organisational objectives and KPI’s
• demonstrated ability to apply organisational values and behaviours in a leadership role
• demonstrated clinical knowledge and experience in the application of effective counselling models, processes, theories and techniques and the ability to apply this to client management processes with due regard for ethical and legal responsibilities
• knowledge and understanding of relevant ethical standards, legislation and mandatory reporting requirements at a state and national level
• high level communication skills with the ability to build positive relationships to achieve successful outcomes
• high level computer literacy and demonstrated knowledge in delivering digital mental health interventions
• demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team
• ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay
• regular line supervision and support plus internal practice supervision
• ability to negotiate flexible work hours and work arrangements
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Marnie Elliot on 0434 609 384

Role closes: 29 November 2023

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description

Advertised: AUS Eastern Daylight Time
Applications close:

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