Careers at yourtown

IT Service Delivery Manager

Job no: 492388
Work type: Permanent Full Time
Location: Milton
Categories: Information Technology

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia and Tasmania. The community with yourtown’s Art Unions funds most of what we do. At yourtown you will be part of the solution.

In this newly created role, the IT Service Delivery Manager will design and implement a service delivery operating model based on ITIL best practices that supports yourtown’s strategic vision and business objectives. In addition, the role is responsible for the daily management and maintenance of the IT operational environment.

You will have extensive knowledge IT operational service delivery, ITIL based operating model, complimented by tertiary qualifications in IT or a related discipline and broad experience in the IT sector. You will have demonstrated experience implementing customer centric service delivery processes and IT governance frameworks. Experience leading a multi-disciplinary team to deliver business objectives is essential. A natural strategic thinker and problem solver, you will work collaboratively to build relationships and influence individuals at all levels.

If you are looking for an opportunity where you can be innovative, drive change and have a positive impact on the lives of young people we would love to hear from you. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact:  Marnie Elliot, Talent Acquisition Specialist on 07 3867 1376

Closing Date: 7 August 2020

To apply, and for a full Position Description please visit:

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

All final applicants for this position will be asked to consent to a Working with Children Check and a National Criminal History Check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.


Position Description

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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