Careers at yourtown

TtW Performance Enhancement Manager

Job no: 495137
Work type: Permanent (Full-Time)
Location: Milton
Categories: Business Support, Compliance & Risk, Employment Services, Management

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

We have a newly created opportunity at yourtown for a TTW Performance Enhancement Manager to elevate program performance, drive continuous improvement initiatives, and ensure exceptional delivery within our Transition to Work (TTW) program. In this strategic role, you will collaborate closely with our TTW Managers to champion excellence through quality feedback, offering strategic recommendations, and initiate proactive measures to ensure consistent delivery across all sites, while positively influencing talent retention.

Your role will include:

• Design, develop and execute on-the-job competency-based induction and rolling onboarding programs for new starters.
• Implement project rollouts aligned with the TTW contract compliance and addressing performance gaps.
• Monitor program performance, providing real-time strategies for improvement and maintaining consistency across information, practices, customer service, and TTW program service compliance.
• Support the leadership team in enhancing TTW teams’ capacity through targeted performance improvement projects, staff training, and contractual compliance reviews. In addition, you will provide technical advice and coaching to site staff, ensuring high standards of compliance and positive performance outcomes.

what we are looking for

• Extensive experience in a leadership position within Employment Services; prior experience working within the Transition to Work contract is highly advantageous.
• A natural problem solver, with strong administrative, time management and project planning skills.
• Proven ability to analyse data reports using platforms such as PowerBI and Excel to inform decision making.
• Experienced in conducting impactful one-on-one and team coaching sessions, providing actionable feedback to enhance performance.
• Demonstrated business acumen with a history of driving performance, data analysis, and spearheading continuous improvement initiatives.
• Excellent communication, liaison, and networking skills, with the ability to influence and negotiate across internal and external stakeholders.

our program

Transition to Work (TtW) is the Australian Government’s youth specialist employment service that supports young people to develop practical skills to gain employment or connect with education or training. At yourtown, we understand everyone is unique – and so is their journey to finding work. We don’t just help with the job hunt. We provide tailored, youth-focused support for young people to get work, skills and practical help to transform their lives.

yourtown has been delivering youth specialist Employment Services for 18 years and is a well-respected, long-term Transition to Work provider. Come join our Transition to Work program where you can make a positive impact on the lives of young people within the community.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay
• monthly RDOs
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Lily Welch | Talent Acquisition Specialist |

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description

Advertised: E. Australia Standard Time
Applications close:

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