Careers at yourtown

National Outcomes Coordinator

Job no: 492979
Work type: Maximum Term (Full-Time/Defined End Date), Permanent (Full-Time)
Location: Milton
Categories: Employment Services

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education, and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia, and Tasmania.

About the role

yourtown offers tailored employment services (jobactive and Transition to Work) to help young people on their journey to sustainable employment.

Our Outcomes Unit consists of a high performing team of 10. This team delivers services and interventions, predominantly via phone and email, once a young person has commenced employment/education. They are responsible for the timely collection of evidence and the processing of outcome claims, ensuring that they are in line with our program contracts and frameworks.

As the National Outcomes Unit Coordinator, you will focus on overseeing our employment programs to support young people to achieve ongoing employment outcomes. Every day will be highly varied and challenging, however your key responsibilities will include:

  • Inspiring and driving high performance across the team
  • Providing managers with strategic advice in regards to claim maximisation, forecasting and working confidently within contracted guidelines
  • Ensuring quality reporting, contract management and compliance across for our contracted services
  • Engaging in high level stakeholder management both internally and externally

This is a full-time, fixed term position until August 2022 located in Milton

About you

A charismatic leader, you confidently engage and motivate your team in achieving shared goals. You lead from the front, when the going gets tough (as it can sometimes do), you get involved and help our staff on the floor. You are creative, enjoy looking at things with fresh eyes and confident to put new ideas forward.

You are comfortable changing your approach based on your audience – this sees you forming positive relationships with stakeholders (employers through to clients). You are passionate about what you do and have a genuine interest in helping young people so you go the extra mile.

In addition you also possess:

  • Demonstrated experience in Employment Services, including leadership experience;
  • Strong understanding of the labour market as well as the barriers to employment faced by young people coupled with demonstrated knowledge of the government and community networks;
  • Strong contractual knowledge and the ability to interpret contract guidelines.

If you are looking for an opportunity where you can lead innovation, help drive social change and have a positive impact on the lives of young people we would love to hear from you! We offer attractive employment conditions including access to salary packaging arrangements and early access to Long Service Leave. Find your place at yourtown.

Contact:  Sharlene Chand – Talent Acquisition Specialist, 0468 839 509

Closing Date: (Applications will be assessed as they are received)

To apply, and for a full Position Description please visit: careers.yourtown.com.au/

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National  Criminal History Check and retention of a valid Working with Children Check. 

"In our team we value diversity, inclusivity and people who want to make a difference" 

Position Description


Advertised: E. Australia Standard Time
Applications close:

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