Careers at yourtown

Digital & Technology Operations Manager

Job no: 492953
Work type: Permanent (Full-Time)
Location: Milton
Categories: Information Technology

It’s an exciting time to join the Information & Digital Technology (ID&T) team as we have just begun yourtown’s Digital Transformation journey.

Over the next three years, this will see us become a digital leader in Human Services, using innovative technologies to improve the lives of children, young people, and families across Australia and enable a truly digital workforce. 

We know where we are headed and we are looking for talented and dedicated IT professionals to help us meet the challenges of this next stage of our operations.

These newly created opportunities will give you the scope to put your mark on the role, make it your own, and along the way be involved in supporting the business towards technology nirvana.

About the role

In this newly created role of Digital and Technology Operations Manager you will report in directly to the Chief Information Officer. You will strategically lead yourtown through a digital transformation program that operationalises the enterprise omni-channel platforms, Enterprise Resource Planning and Human Capital Management platforms, cloud computing and the automation agenda.

You will lead the application, infrastructure and platform environments and implement a DevOps product-based framework that includes best practice and promotes a culture of customer satisfaction.

Your other key responsibilities will include:

  • Overseeing and monitoring Technology operations;
  • Leading and managing operations and development budgets for digital platforms and ongoing annual operations budgets;
  • Collaborating with stakeholders in the wider business and championing technology driven changes by educating and influencing;
  • Raising customer service levels to ensure service requests, incidents and problems are being appropriately prioritised and resolved.

About you

To be successful in this role you have:

  • Tertiary qualifications in Information Technology, Information Management or similar coupled with a qualification in service management (ITIL);
  • Demonstrated technical experience leading a portfolio of enterprise applications in a large, multi-disciplinary organisation;
  • Proven success improving customer experience, driving operational efficiencies and improving processes;
  • Proven experience leading and inspiring blended teams and delivering performance and proficiency management;
  • Strong relationship building and influential skills to promote the yourtown agenda;
  • Excellent analytical skills and critical thinking coupled with a results driven attitude.

About yourtown

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia and Tasmania. The community with yourtown’s Art Unions funds most of what we do. At yourtown you will be part of the solution.

We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact: Tharshi Thavapalan, Talent Acquisition Specialist on 0466 943 401

Closing Date: Sunday 5 December 2021

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. 

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description


Advertised: E. Australia Standard Time
Applications close:

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