Careers at yourtown

New Graduate Counsellor - Kids Helpline NSW

Job no: 492945
Work type: Shift Worker - Permanent (Full-Time)
Location: Blacktown
Categories: Counselling & Psychology

We are excited to launch our New Graduate Counsellor program in NSW. Become a part of a contemporary and diverse counselling team where you can genuinely make a difference in the lives of children and young people, whilst developing your skills with ongoing professional training and support.

We are offering an extensive 4 – 6 month training program, to give you the necessary skills to move into a Counsellor role within Kids Helpline. Upon successful completion and competency assessment you will have the option of a full time or part time role.

For the first 5 weeks you will be working Monday to Friday 8.30am – 4.30pm, and after this you will move onto a roster across days, evenings and weekends.

What we can offer you
• With Kids Helpline you will have the unique opportunity to develop a broad range of skills and develop your practice experience within a nationally recognised service, working within a client centred and strengths based practice
• Comprehensive onsite training and mentoring program
• Direct supervision and ongoing support
• Training and support to become competent in phone, email and webchat counselling
• Pathway opportunities into an ongoing Kids Helpline Counsellor position

What we are looking for
• We are looking for passionate, driven, professional people who are aligned with our values & our mission!
• Completion of a relevant Bachelor degree in Psychology, Social Work, Counselling or Human Services
• The ability to be flexible and resilient across a shift work environment
• Open and willing to learn and adapt across a broad range of technology and systems
• Your practice will be reflective and invite insights and continuous development through operational and practice supervision frameworks

Kids Helpline in NSW operates a 7 day a week service between the hours of 8am to 2am; we require Counsellors to be flexible to a variety of shifts in a roster across the full operational scope, inclusive of weekends as required.

This intake of New Graduate Counsellors will commence with yourtown on 14 February 2022.

About yourtown

yourtown's mission is "To enable young people, especially those who are marginalised and without voice, to improve their quality of life." We take the time to listen, understand and encourage young people to find their place.

yourtown operates the nationally acclaimed Kids Helpline, which is Australia's only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

Applying to join our team

We invite you to visit to explore more about being a Counsellor with Kids Helpline. 

Applications MUST include a cover letter (max 2 pages) addressing:
1. Details of your qualifications, including date completed.
2. What motivated you to apply for the Kids Helpline New Graduate Counsellor position and what do you hope to gain from it?
3. Why are you interested in a career in counselling, specifically working with children and young people?
4. Our Values, along with our Mission and Vision are the foundation of yourtown. Our values are: Brother and Sister to All; Perseverance in Service; Faith and Zeal; Innovation and Resourcefulness; and Professionalism. Please choose one of these and tell us how it aligns with your practice as a Counsellor and how you have applied this value in your professional or personal life.

For further information contact Marnie Elliot, Talent Acquisition Specialist on 0434 609 384 or

Applications close: 5 December 2021

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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