Careers at yourtown

Cloud Administrator

Job no: 493227
Work type: Permanent (Full-Time)
Location: Milton
Categories: Information Technology

It’s an exciting time to join the Information Digital & Technology (ID&T) team as we have just begun yourtown’s Digital Transformation journey. We call it Program LEAD (Leading Experiences Across Digital). This will see a significant uplift/change to our technology stacks as we bring online more cloud platforms such as Dynamics CRM, Customer, Marketing, Sales, and Contact Centre.

What you’ll be doing

The Cloud Administrator will support ID&T Operations with the ongoing management, configuration, and maintenance of our Azure cloud infrastructure across the organisation.

You will play a critical role in a multi-skilled high performing team of professionals responsible for the installation and secure operation of Desktop and Mobile Computing, Microsoft 365 suite, digital telephony, printing, multimedia, and video conferencing.

Your responsibilities will include:

  • Install, support, and maintain the yourtown MS Azure environment, ensuring it runs smoothly and securely
  • Develop and maintain documentation and knowledge base articles relating to configurations, processes, and design
  • Participate in project work such as cloud migrations, server installations and network audits
  • Provide additional support for on-prem hardware to support overall team capability for infrastructure at yourtown office locations
  • Provide level 3 technical support and coaching to Level 1 in-house service desk team
  • Manage support tickets ensuring all open requests are resolved as quickly as possible and in line with SLAs
  • Provide training and technical guidance to other team members
  • Participate in rostered on-call responsibilities as required

What you’ll need to thrive in the role

  • University level qualification in Information Technology or relevant discipline and 2 years’ experience or a minimum of five (5) years’ experience providing Level 2 and Level 3 support
  • Certified Microsoft Azure certifications
  • Experience managing the Microsoft collaboration stack including Office 365, Azure AD Connect, Exchange & SharePoint Online
  • Experience with enterprise directory and identity solutions (Active Directory, Azure Authentication, Single sign-on, MFA)
  • Sound understanding and working knowledge of the Informational Technology and Infrastructure Library (ITIL) framework
  • Demonstrated ability to maintain a high level of attention to detail, resourcefulness, and accuracy
  • Experience of resolving matters logically and creatively, performing root cause analysis to accurately identify and troubleshoot system issues
  • Excellent organisational skills with a capacity to prioritise, multi-task, utilise project management methodologies and always work with a customer focused approach

Benefits offered at yourtown:

  • Access to salary packaging arrangements (Boost your take-home pay!)
  • Hybrid & flexible working arrangements
  • Free membership to our wellbeing program including apps such as CALM & Centr
  • Access to our Employee Assistance Program
  • A supportive workforce with coaching and development opportunities
  • Private health insurance discounts
  • Corporate rates local gym access

With a big agenda, a big brand profile and a compelling mission, and in an organisation small enough (but with great reach!) to make a real difference, this is an opportunity to do something incredible for your career and for children and young people.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. 

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment. 

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

"In our team we value diversity, inclusivity and people who want to make a difference"   

Contact: Louisa Gilbert, Talent Acquisition Specialist on


Position Description

Advertised: E. Australia Standard Time
Applications close:

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