Careers at yourtown

Kids Helpline Counsellor - Qld

Job no: 493126
Work type: Permanent (Full-Time), Permanent (Part-Time)
Location: Milton
Categories: Counselling & Psychology

Become part of a contemporary and diverse counselling team where you can genuinely make a difference in the life of children and young people.

As a counsellor you will have the unique opportunity to develop a broad range of skills and develop your practice experience within a nationally recognised service, working within a client centered and strengths based practice.

About yourtown:

mission is "To enable young people, especially those who are marginalised and without voice, to improve their quality of life." We take the time to listen, understand and encourage young people to find their place.

Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25. Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Kids Helpline is a service of yourtown. Additionally, yourtown Virtual Counselling services operate Parentline and Kids Helpline@School.

Key information about being a Counsellor:

• You will be passionate, driven, professional, and aligned with yourtown values & our mission!
• Your practice will be reflective and invite insights and continuous development through operational and practice supervision frameworks
• Our services are provided by phone, email, and online so this is an important area for you to feel confident in learning new approaches and practices
• Being open, confident, and agile in learning new systems or responding to technological change is important
yourtown delivers a 24 hour/ 7 day a week service; this allows for part time or full time opportunities, and flexibility in the type of shifts you do. This model does require Counsellors to be flexible to a variety of shifts in a roster across the full operational scope, inclusive of weekends and overnights as required. Rosters are negotiated on commencement.
• Kids Helpline is a high availability service, this means that we want to be able to answer as many contacts from young people as possible. To make this a reality, our dynamic counsellors work to key performance standards, expectations and service indicators.
• This intake of Counsellors will commence with yourtown on Monday 11 July 2022
• Mandatory Professional training (full time/ business hours) will be required across the period 11 July – 22 July 2022

Applying to join our team

We are interested in hearing from you! You may be an experienced counsellor, or you may currently work with young people but may not have delivered direct counselling services. What is key to yourtown, is that you genuinely want to make a difference in the lives of children and young people, and can demonstrate the following key criteria:

• Relevant bachelor degree in Psychology, Social Work, Counselling, Human Services
• Minimum of 1 year counselling experience, or other related experience in working therapeutically with young people
• Demonstrated high level of commitment to the principles of client centred practice, empowerment and confidentiality
• Ability to be flexible and resilient across a shift work environment
• Ability to work across technology and systems

We invite you to visit to explore more about being a Counsellor with Kids Helpline, including information about rosters, salary and training.

Please submit a cover letter with your application outlining:

i. What tertiary qualifications at Bachelor Level and/or above you hold, the date completed and the institution
ii. The total hours of direct counselling you possess and when and where you completed these hours
iii. The total hours of direct client practice with children and young people you possess and when and where you completed these hours; and the nature of the work
iv. Why you are interested in this role

For further information contact Marnie Elliot, Talent Acquisition Specialist on 0434 609 384 or

Applications close: 29 May 2022

At yourtown our town is your town. We’re all about people, how we work with each other and the hundreds and thousands we care for each year. We take the time to listen, understand and encourage people to find their place. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

yourtown supports vaccination as the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers, students and contractors to be fully vaccinated against Covid-19 as a condition of employment.

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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