Careers at yourtown

Service Desk Analyst

Job no: 492977
Work type: Permanent (Full-Time)
Location: Milton
Categories: Information Technology

It’s an exciting time to join the Information Digital & Technology (ID&T) team as we have just begun yourtown’s Digital Transformation journey.

Over the next few years, this will see us creating a digitally-led, omni-channel experience to create an accessible, safe and empowering place for young people and enable a truly digital workforce.

We know where we are headed and we are looking for talented and passionate digital advocates to help us meet the challenges of this next stage of our operations. As part of our team, you’ll have a once-in-a-career opportunity to develop a game-changing digital environment with a clear, strong purpose at its heart!

About the opportunity

The Service Desk Analyst will join an existing (and amazing) team. The role will give you the scope to put your mark on it, make it your own, and along the way be involved in supporting the business towards a game-changing digital environment.

In this role you will provide 1st and 2nd level IT support to internal users, troubleshoot software, hardware telephony, and network-related issues as well as maintaining existing systems, hardware, and software.

What you will bring to this role

  • Demonstrated experience within an operational IT support role where you have supported users across a variety of technologies; 
  • Exceptional customer centric mindset, with the ability to respond to customer needs over the phone, email, and in-person;
  • Strong attention to detail coupled with a solutions driven attitude.

About yourtown

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia and Tasmania. The community with yourtown’s Art Unions funds most of what we do. At yourtown you will be part of the solution.

We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

Contact: Tharshi Thavapalan, Talent Acquisition Specialist on 0466 943 401

Closing Date: Wednesday 26 January 2022 - applications will be assessed as they are received, so don't delay in submitting your application. 

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. 

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description


Advertised: E. Australia Standard Time
Applications close:

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