Careers at yourtown

Member Support Consultant

Job no: 492951
Work type: Maximum Term (Full-Time/Defined End Date), Permanent (Full-Time)
Location: Milton
Categories: Employment Services

About the role:

yourtown has an exciting opportunity for a dynamic team member to join our National Outcomes Unit based in our corporate head office in Milton as a Member Support Consultant.

As Member Support Consultant, you will work across various facets of providing individually tailored employment-related services to young people. In addition to this you will.

  • Support members in employment and/or education by providing mentoring to improve their workplace skills, support to resolve workplace challenges, and meet their mutual obligations
  • Maintain regular contact and communication with Members and Employers;
  • Achieve individual KPI’s and team goals to meet outcome targets. Achieve minimum performance targets based on 4, 12, and 26 week outcomes;
  • Have strong written and verbal communication skills, and a strong customer service focus;
  • Maintain strong rapport with both internal yourtown site staff and external stakeholders to collectively support our Members
  • Understand and meet quality and compliance requirements;

This is a 12-month fixed term position
 Remuneration for this role commences at $66,848 per annum + 10.00% Superannuation + $15,990 salary packaging. This position will be based in Milton.

About you:

You are passionate about what you do. To you this is not just a job, it is your career – a choice that you make every day!

  • Excellent attention to detail and strong administration skills
  • Tech Savvy, with the ability to learn and adapt to new systems and databases
  • Ability to problem-solve on the go, navigate challenges with an outcomes-focused approach; 
  • Capability to work independently to achieve goals and work to tight timelines;
  • Knowledge of the local labour market;
  • Resilient, self-motivated, and hardworking;

About yourtown:

For over 15 years, yourtown has been providing quality employment services throughout Australia in communities facing long-term unemployment. Employment Services at yourtown works persistently to address youth unemployment and its causes, by unpacking the challenges a young person might have and finding the right solution for that young person. 

yourtown's mission is "To enable young people, especially those who are marginalised and without voice, to improve their quality of life." We take the time to listen, understand and encourage young people to find their place.

yourtown offer attractive employment conditions supported by an Enterprise Agreement which includes guaranteed yearly increases for 3 years, paid parental leave, and access to salary packaging arrangements of up to $15,900 via our packaging provider. 

If you are looking for an opportunity where you are encouraged to think outside the box, help drive change and have a positive impact on the lives of young people, we would love to hear from you! Come find your place at yourtown.

Contact:  Sharlene Chand – Talent Acquisition Specialist – 0468 839 509

Closing Date: Applications will be assessed as they are received

To apply, and for a full Position Description please visit:

yourtown is committed to providing services that protect and keep children, young people, and adults at risk-free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check. 

"In our team we value diversity, inclusivity and people who want to make a difference"

Position Description

Advertised: E. Australia Standard Time
Applications close:

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