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Careers at yourtown

National Employment Services Operations Manager

Milton QLD, Australia

  • Drive performance across a national service creating brighter futures for young people
  • Play a key role in continuous improvement, quality and sustainability
  • Based at our Milton, QLD head office

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia and Tasmania. The community with yourtown's Art Unions funds most of what we do. At yourtown you will be part of the solution.

yourtown offers a tailored employment service (jobactive and Transition to Work) for eligible young jobseekers in supporting them to find jobs, learn skills, become great parents and live safer, happier lives.

The National Employment Services Operations Manager will support the continuous improvement of performance, quality and sustainability of yourtown Employment Services operations.

You will add value to quality services that enhance the lives of young people through providing expert advice, coaching and training to assist the National Employment Services Manager to maximize achievement against key performance measures and financial target, support the National Employment Services Manager in designing and implementing strategies to achieve financial management, contract compliance and employer engagement and Implement strategies to support a consistent approach to service delivery across the jobactive and Transition to Work sites.

About you:

In addition to a relevant tertiary qualification and a minimum of five years' experience within employment services, operational management, or specialised industry experience, candidates will also have a proven ability to run a highly compliance driven business unit including centralised services provided in a call centre environment. You will have an excellent understanding of the Star Rating system, the Employment Services contract, Transition to Work contract and labour market intervention strategies.

At yourtown our town is your town. We're all about people, how we work with each other and the hundreds and thousands we care for each year. We take the time to listen, understand and encourage people to find their place. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

As a national child safe organisation, yourtown undertakes a Working with Children Check and a National Criminal History Check as part of our recruitment process.

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

Contact: Angela Salanitri, People & Culture Advisor on 07 3867 1315

Closing Date: 19 November 2018

To apply, and for a full Position Description please visit: www.yourtown.com.au

PD - National Operations Manager.pdf

Type: Permanent

Category: Employment Services

Reference ID: ME000500

Date Posted: 05/11/2018