Careers at yourtown

• New Kids Helpline Service opening in Western Sydney
• National youth specialist not-for-profit
• Competitive salary package and benefits

At yourtown, we believe every young person has the right to a brighter future and aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families.

Kids Helpline is Australia’s only free, private and confidential 24/7 counselling service for young people aged 5 to 25. Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Over this time, we have responded to over 8 million contacts. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen.

We are excited to announce that we are opening a new Kids Helpline service in Western Sydney. To support our new service, we are recruiting a Kids Helpline Service Manager to manage the day to day operations, ranging from monitoring and reporting on financial performance to providing direct line management and supervision to a team of Supervisors. You will also play a pivotal role in consulting with internal stakeholders on all aspects of crisis response and case coordination for Counsellors.

We are looking for applicants who genuinely want to make a difference in the lives of children and young people. You will possess a Bachelor Degree in psychology, social work or counselling and have extensive experience in managing a team of counsellors. You will have strong leadership skills with a strong balance between operational and strategic experience. 

Your role as the Kids Helpline Service Manager is a permanent full time position of 38 standard business hours per week. To support you in your new role you will receive two weeks’ induction training in Brisbane commencing 23rd March 2020 which is essential for the successful candidate to attend.

We offer a competitive salary package, the opportunity to access salary sacrificing, 5 weeks’ annual leave, paid parental leave, clinical supervision and ongoing training and support.

If this sounds like an opportunity you would like to hear more about, please contact Lisa Bird Talent Acquisition Manager on 07 3867 1304 or visit khlcareers@yourtown.com.au

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications close 16th February 2020